Support
We answer within one business day
Email us with your venue name and what you were doing when the problem happened. A screenshot helps.
Common questions
An ID won't scan
Hold the back of the ID 4 to 6 inches from the camera with the whole barcode inside the frame. If the app shows a glare warning, tilt the card. In a dark room, set Light to Auto. You can type in a worn or damaged ID by hand.
Adding or removing staff
Owners and managers invite staff by email from Settings. Removing someone signs them out of every device right away.
Exporting the scan log
Open Compliance in the app or the web dashboard, pick a date range and export a PDF or CSV.
Canceling a subscription
Apple or Google manages subscriptions bought in the app. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments and subscriptions.
Deleting an account
Owners can delete their venue account in Settings or by emailing support@ofage.app. If your state requires you to keep scan records for a set period, we hold them until that period ends, then delete them.